International Shipping Info
Package Insurance is not available for international shipments at this time.
International orders ship most days, Monday through Friday, via USPS.
Please allow up to 60 business days (approximately 12 weeks) for delivery, as there are many factors which can delay international mail, chief among them the Customs service of the destination country.
First-Class International: Delivery timeframes (not including customs processing) and tracking updates vary depending on the country.
International Priority: 9-22 days (not including Customs processing). Tracking updates vary greatly depending on the country.
[unavailable at this time] USPS International Express: 5-7 business days (not including Customs processing). Tracking and insurance included. Frequency of tracking updates varies by country.
Customs Fees & Import Taxes: Your country may collect dues upon delivery. Our DBA 'Indigo Shadows' name is used for international shipments and if custom/import fees are owed this name may be listed on the invoice.
Currently, orders shipped to the UK are pre-collectively taxed 20% VAT tax. Orders shipped to Norway are pre-collectively taxed 25% VAT tax. These taxes are not included in our shipping fees. If you do not live in Norway or the UK, please contact your local post office or Customs department for more information on your country's import taxes.
Remember, estimated shipping timeframes do not account for the time it takes for your package to get through Customs. It can sometimes take weeks for Customs to release a package. Please allow up to 48 hours from the time we send your tracking number to you until the tracking system updates and starts tracking your package. We cannot guarantee timely arrivals of international orders; order internationally at your own risk. We cannot control whether the national post of the destination country requires a signature for delivery.
Once the package gets to your country, Customs will analyze it, determine if there are duties due, and then pass it on to your national postal service.
We are legally required to include a Customs form which includes the names and value of the merchandise being mailed. It is against company policy to declare purchases as gifts or alter the declared value for a customer. We ship discreetly in plain packages, but we must declare our originating address for Customs clearance. No sensitive credit card information appears on our invoices.
International delivery times can vary greatly. Please allow 60 business days (approximately 12 weeks) for delivery in all cases.
If you have not received your order at that point, please email us at firstname.lastname@example.org to report your package missing.
Package insurance is not applicable for any Return-To-Sender shipments.
Due to delivery issues, we have removed the following countries from our check-out page*:
Brazil, India, Indonesia, Nigeria, Philippines, Qatar, Romania, Guatemala, Mexico, South Africa, and Russia.
*To make arrangements for shipping to these countries, please contact us -- note that we may be unable to accommodate these requests due to increased order volume November - January.
As of August 11th, 2023, the U.S. Postal Service has suspended shipping to the following regions:
Afghanistan, Belarus, Bhutan, Brunei, Laos, Myanmar, Niue, Russia, Sudan, South Sudan, Syria, Turkmenistan, Yemen. Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
Due to the suspension of Ukrposhta air and office services, we must regretfully halt shipping to Ukraine until further notice.
We ship orders in plain ivory envelopes that are made of 100% recycled plastic. Please do not cut the package open, or you may damage your new socks!