We know that not all our fabulous items will work out for everyone—it’s okay, we completely understand!

If you are ready to start your return, please review the Non-Returnable Items and Return Reimbursements tabs below, then follow the steps in the Send us a Return Authorization Form" section and send it with your item(s).

Help us reduce waste and save on shipping by reusing your original packaging! Recycled it already? You can reuse any poly mailer bags or pick one up at the post office, shipping in mailer bags is typically cheaper than a box!

Our return mailing address is:

Sock Dreams Order #________ 
Attn: Returns Department 
7980 SE 17th Ave 
Portland, OR 97202 

 Returns must be postmarked within 6 weeks of your delivery date.

We recommend getting a tracking number for your return, as we cannot offer reimbursement for returns we don’t receive.

Please be sure to review the Non-Returnable Items and Return Reimbursements tabs below prior to submitting your return request.

Submit a return request digitally, via online return portal:

In short: Click the "account" icon in our header menu, or click this link, and then select the order containing the item(s) you wish to return and request a return.

Step 1: Log in to your account:
Our new customer accounts are password-free for better security. Each time you log in, you will be emailed a unique login code, so that there is no risk of passwords being leaked.

1. In the "Email" field, enter your email address, and then click "Continue".

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

Step 2: Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.


Step 3: Select a return reason and add a note for the store.

We read each and every return note. If you have any questions or would like help finding alternative options, please add that in your note!

Step 4: Click "Request return" and wait for us to review your request. If we have any questions regarding your request, we will reach out directly via email or phone.

Step 5: If approved, you will receive an email with shipping instructions and next steps. You are responsible for any return postage fees.

Refunds for returned items are issued after they are received and processed by our team. See "How long does it take to process my return" for more info.

You can expect an email with return details upon completion.

Alternatively, you can send your completed Return Authorization Form (RAF) and send it with your item(s).

Please review the Non-Returnable Items and Return Reimbursements tabs below prior to mailing your return to us.

Click here for our Return Authorization Form to print, fill out, and send back with your item(s) instead of submitting an online return request.

We read each and every return note! If you have any product feedback or questions, or if you'd like our help finding alternative options, please add that in your note.

Don't have a printer? You are welcome download the form, fill it out digitally and send it to us in an email via orders@sock-dreams.com.

Having trouble locating the item SKU? You can find it on the physical invoice included with your order, however you are welcome to use this section to note any color or size specifications instead.

Items that cannot be returned

• Clearance and Last Chance items marked with either a * in the name of the item OR [Z] in the in the SKU. Example: Fancy Fish Crew* or [CRW]-[CF]-[FNCY]-[Z]
  
• Stickers and magnets
• Crafty Bundles
• Face masks
• Intimate items that include panties, thongs, and shorts. We can’t accept returns of intimates unless the packaging and tags are exactly as intact as you received them. If you try ’em, you buy ’em! This is for the safety and hygiene of all the Dreamers on staff as well as our beloved customers.
• Items that have been washed or activity worn (beyond just trying them on)
• Animal friends are not invited to participate in the return process, so please be sure that your returns are free of their furry contributions!
• Items that are returned damaged or in an unsuitable condition are not eligible for a refund.
• Additionally, Great White Socks and Super Longs are not eligible for any type of return.
  
  

All items are inspected upon processing your return.

All items are inspected upon processing your return.

Unopened items with packaging and labels that haven’t been removed are eligible for a full refund.

You are welcome to return items you have tried on (not actively worn or stained), but items that have had their labels and packaging removed are only eligible for store credit.

Tried on item exceptions** that are eligible for either a refund OR store credit are our Styles by Sock Dreams items which include the following and their SKU codes (example SKU: [A2]-[DRS]-[XSL]):

• Dreamer Socks [DRS]
• Dream Stockings [DS]
• Sock Dreams [SD]
• Love Lite Precision Tie Dye [LLP]

**The exceptions do not include Stickers and Magnets, Last Chance, and Clearance items, Socks Glue, Crafty Bundles, or Gift Cards. Additionally, Great White Socks and Super Longs are not eligible for any type of return.

We are extending our return timeframes for purchases made during November and December.

Returns for such orders will be accepted if postmarked before February 5th.

We recommend getting a tracking number for your return, as we cannot offer reimbursement for returns we don’t receive.

If you are local to Portland, Oregon, we are happy to accept your return in person at our headquarters location. We request that your return authorization form is completed to help expedite the return process.

Returns can be made at our Headquarters Location Monday - Friday, 10 AM-3 PM

7980 SE 17th Ave.
Portland, OR 97202
(888) 717-6257

If you’ve received a damaged item, likely defective item, or the wrong item was sent to you in error, please email us within two weeks of the delivery date to let us know about the issue, along with some photos, and we’ll take care of it right away.

You don’t need to submit an online return or fill out the Return Authorization Form in these instances. Just contact us for instructions at orders@sock-dreams.com!

We do our best to check for accuracy before passing orders along to our shipping department. If you find that we’ve missed an item in your order or sent you the wrong item, please reach out to Customer Service (orders@sock-dreams.com) and we’ll gladly ship the item to you ASAP or give you store credit towards another item.

We are unable to provide free shipping for returns.

Return shipping fees are the responsibility of the customer/recipient.

If you are provided with a tracking number from your desired shipping service, we
recommend sending a photo of that our way via email. If the return shipment is lost and
does not reach us, we will still honor your return.   

Additionally, we are unable to provide reimbursement for return shipping fees.

At this time, we do not offer exchanges. You will be eligible for store credit only via a digital gift card, which can be used on an item you would like. Please fill out Return Authorization Form instead of an online return request and you will be given store credit via email once the return has been received and processed.

Your SKU can be found in two spots:

1. In your order confirmation email, and
2. On the front of the physical invoice included with your order.

If locating the SKU is proving tricky, you can write the name, color and/or size for each item being returned instead.

Yes, you can! To receive a refund, the tights must be returned unopened. If they are opened, removed from their packaging, they can only be returned for store credit.

BUT please don’t let that stop you from trying on the tights you order. If you are concerned about the sizing because the packaging is saying something different from what we say, please reach out us so we can answer any concerns!

On average it will take about 2-4 weeks once your package has been received by us. During the holiday season, the busiest time of year for us (October through January), it can take 4-6 weeks. We know it’s a long waiting period, but a future goal for us is to cut down this time. We
thank you for your patience.

We are not able to refund shipping or import fees on orders that we have shipped. If you have paid import fees but your order was returned to sender, you may be able to contact your country's customs authority to file for a refund, but we are not able to issue a refund on our end.

At this time, we are unable to offer exchanges. You can return items and receive store credit to be used on your next purchase.