Returns

How can I make a return? (start here!)

We know that not all our fabulous items will work out for everyone—it’s okay, we completely understand! Please fill out the Return Authorization Form on the back of your invoice and send it with your item(s).

Tossed your invoice? Click here for our Return Authorization Form to print, fill out, and send back with your item(s).

Once filled out, send your returns and form to:

Sock Dreams Order #________ 
Attn: Returns Department 
7980 SE 17th Ave 
Portland, OR 97202 

 Returns must be postmarked within 6 weeks of your delivery date.

We recommend getting a tracking number for your return, as we cannot offer reimbursement for returns we don’t receive.

Refunds and Store Credit

All items are inspected upon processing your return.

Unopened items with packaging and labels that haven’t been removed are eligible for a full refund.

You are welcome to return items you have tried on (not actively worn or stained), but items that have had their labels and packaging removed are only eligible for store credit.

Tried on item exceptions** that are eligible for either a refund OR store credit are House Brand items which include the following and their SKU codes (example SKU: [A2]-[DRS]-[XSL]):

**The exceptions do not include stickers and magnets, Socks Glue, Crafty Bundles, or gift cards

Items that cannot be returned

  • Clearance items marked with either a * in the name of the item OR [Z] in the in the SKU. Example: Fancy Fish Crew* or [CRW]-[CF]-[FNCY]-[Z]
  • Stickers and magnets
  • Crafty Bundles
  • Face masks
  • Intimate items that include panties, thongs, and shorts. We can’t accept returns of intimates unless the packaging and tags are exactly as intact as you received them. If you try ’em, you buy ’em! This is for the safety and hygiene of all the Dreamers on staff as well as our beloved customers.
  • Items that have been washed or activity worn (beyond just trying them on)
  • Animal friends are not invited to participate in the return process, so please be sure that your returns are free of their furry contributions!
  • Items that are returned damaged or in an unsuitable condition are not eligible for a refund.
Local Returns

If you are local to Portland, Oregon, we are happy to accept your return in person at either of our retail shop or headquarters. We request that your return authorization form is completed to help expedite the return process.

Returns can be made at our Mississippi Avenue shop Thursday - Sunday, 12 - 6 PM

3962 N. Mississippi Ave.
Portland OR 97227
(503) 232-3330

Returns can be made at our Headquarters Location Monday - Friday, 10 AM-3 PM

7980 SE 17th Ave.
Portland, OR 97202
(888) 717-6257

Do you offer free shipping on returns?

Currently, we are unable to provide free shipping for returns. Additionally, we are unable to provide reimbursement for return shipping fees.

Item is defective or something is wrong with my item!

If you’ve received a damaged item, likely defective item, or the wrong item was sent to you in error, please email us within two weeks of the delivery date to let us know about the issue, along with some photos, and we’ll take care of it right away. You don’t need to fill out the Return Authorization Form in these instances. Just contact us for instructions at orders@sock-dreams.com!

Wrong item received or missing item from my order

We do our best to check for accuracy before passing orders along to our shipping department. If you find that we’ve missed an item in your order or sent you the wrong item, please reach out to Customer Service (orders@sock-dreams.com) and we’ll gladly ship the item to you ASAP or give you store credit towards another item.

Can I return tights I ordered?

Yes, you can! To receive a refund, the tights must be returned unopened. If they are opened, removed from their packaging, they can only be returned for store credit.

BUT please don’t let that stop you from trying on the tights you order. If you are concerned about the sizing because the packaging is saying something different from what we say, please reach out us so we can answer any concerns!

How long does it take to process my return?

On average it will take about 2-4 weeks once your package has been received by us. During the holiday season, the busiest time of year for us (October through January), it can take 4-6 weeks. We know it’s a long waiting period, but a future goal for us is to cut down this time. We
thank you for your patience.

Can I exchange an item I ordered?

At this time, we are unable to offer exchanges. You can return items and receive store credit to be used on your next purchase.

I received an item as a gift, but I want to return it -- can I get it exchanged?

At this time, we do not offer exchanges. You will be eligible for store credit only that can be used on an item you would like. Please fill out Return Authorization Form and you will be given store credit once the return has been received and processed.

If you have any questions about returns – or anything else – please send us an email orders@sock-dreams.com and we’ll be happy to help!